Support

Write to support@protectkids.app. A person reads every message. Tell us the phone model and what you expected to happen, and we'll answer by email.

Setup on my child's phone asks for a lot of switches: Each one has a reason on screen: counting screen time, pausing apps, showing the pause screen, stopping the app being removed, and keeping it running. On some phones (Xiaomi, Huawei, Samsung) battery settings stop apps in the background; allow Pip to run in the background.
My child's phone says something is switched off: On their phone, open Pip, tap the red button and switch the setting back on. Your Home screen clears by itself.
I need to open my child's phone Settings: Open Pip, tap More, Parent unlock, and type your PIN. Settings stays open for 5 minutes.
How do I cancel?: In the ProtectKids app: More, Plan, Manage or cancel. It opens your App Store or Google Play subscriptions, where cancelling is one tap. You keep Family until the end of the period you paid for.
How do I get a refund?: Apple and Google handle refunds for purchases made in their stores: reportaproblem.apple.com for Apple, or Google Play's order history for Google.
How do I delete my account?: More, Account, Delete account. It deletes your family's data, and connected phones let go. Without the app, see Delete your account (link below).